OnCore Lobby
OnCore Lobby is specifically designed for Credit Unions. It is a cost effective and helps facilitate getting your member the service they are seeking.
People come to credit unions for many reasons outside of seeing a teller. Virtual queuing through a lobby management system allows them to specify what service they need without having to wait in a physical queue to speak to a teller and be redirected. The system can also direct them to a line if they do need a teller.
It also provides valuable information into how your lobby is used including...
​
-
The number of employees serving members at specific times.
-
The speed at which employees effectively serve members.
-
The types of services people entering the lobby need.
-
What are the peek and low traffic times by hour, day or week.
Member Sign In
OnCore Lobby will streamline your member service by routing the member to the correct person or department depending on their need.
Visitor / Non-Member Sign In
Vendors and other visitors may log in and select the person or department they wish to visit. OnCore Lobby also supports Group sign in.
Delivery Log
Delivery personnel can sign in and indicate the recipient, and if required, notify the recipient that their delivery has arrived.
Analytics
Real-time intelligence and robust reporting empowers your team to learn, adapt, and continuously improve the service experience.
Dashboards
Real-time dashboards provide actionable insights for improving the service experience now, when the need is high and the impact is greatest.
.jpeg)
Real-Time Alerts
Configurable conditional alerts spur your front-line service team into action, capitalizing on opportunities and resolving potential issues before they get out of hand.
E-Mail Notifications
When members or visitors indicate that they wish to see an individual, OnCore Lobby will e-mail them to indicate that they hav a visitor.
Personalized Queus
Each department or team member can view the members that have been directed to them. After they served the member they can indicate service complete.
Teller Transactions
OnCore Lobby imports transactions from your Core to allow calculation of lobby traffic even for member who bypass the check-in and go directly to the teller line.
System Synching
OnCore Lobby with you Member Relationship Management system (MRM) to include information that enhances your understanding of how your members relate to your credit union..